Cerrone Plumbing & Heating: Bringing Quality Service to Saratoga

If you have recently noticed a swarm of large white mechanized vehicles, with a distinctive blue and yellow logo emblazoned across them zipping along your neighborhood streets, don’t panic. It’s not an invading army, it’s only the vans of Cerrone Plumbing, Heating & Air Conditioning answering service calls.

The longtime, upstate family-owned company recently announced it is expanding its heating and plumbing services into Saratoga Springs and its environs. 

“‘I saw your van!’ is a phone call I get daily,” office manager Kassy McDonald stated in an email. “Over the last year and a half, I would estimate we have increased our Saratoga presence a great deal. We used to have only a handful of customers there, and now we have a couple of hundred, with more being added each day.”

“We have always serviced (the Saratoga area), but we were typically just sprinkled throughout,” said Joe Cerrone, company vice president and CEO, in a recent telephone interview. “Now we’re looking to really expand our footprint down there.”

Based out of Queensbury, a few miles off exit 19 on the Northway, the company’s service area extends “a little bit past Bolton Landing” to the north, said Cerrone, who added that he wants to spread the word that it is heading south.

“I think since we are seen more in our northern communities, some might think that is as far as we reach,” he said. “But we have been in and out of the Saratoga/Ballston Spa area for a few years. Now that we have a larger crew, we are making a greater impact on our customers in both directions.”

With a staff of more than 30 installers and technicians, and a growing fleet of vans, Cerrone Plumbing and Heating is well-equipped to handle any plumbing or HVAC (heating, ventilation, air conditioning) task—emergency or otherwise. In addition to servicing individual homeowners, “we work with a lot of contractors and builders; we do a lot of work for them,” Cerrone said.

The company is well-versed in all plumbing and HVAC needs. In addition to performing major jobs, such as the installation of water heaters, furnaces, and heating and cooling units, the Cerrone enterprise has been repairing homeowners’ leaking faucets and replacing faulty toilets for decades.

As for the ratio of service calls it performs, “If you break it (down) as far as contractor jobs that we’re doing for builders and residential jobs, it’s about 50-50 now,” Cerrone said.

Anthony “Uncle Tony” Cerrone started the company—doing strictly plumbing jobs—out of his home in Lake George in 1987. From his one-man, one-van beginning, Tony Cerrone eventually took on a couple of employees, who handled furnace, and then AC, installation and servicing.

Joe, who was born the same year the company was founded, worked summers in the firm starting when he was a teenager. After high school, he earned an associate degree in heating and air conditioning at Hudson Valley Community College in Troy in 2006. He then worked for a few companies in Long Island before returning to the area and rejoining the family enterprise full time in 2012.

“I was the HVAC installer and service technician, and my dad would do plumbing service—it was mostly residential jobs,” said Cerrone, who grew up on the border of Lake George and Queensbury. “As we got busier and hired more employees, I had an installation crew working under me, and then I did the service calls after that. Then we got a little busier, and I did the quotes and service, and then I had another service rep working under me.”

Joe and his dad, the company president, became partners in 2017, when Tony Cerrone began renting space in a 3,600-square-foot warehouse-style building on Everts Avenue in Queensbury. The Cerrones later purchased the building and made it their home base. They completed a major site renovation in 2023, expanding its warehouse storage area and creating a more inviting office space.

“We put a great deal of time into our quality control and customer relations,” McDonald stated. “We do the job right, and I can stand by that. In fact, Tony Cerrone says that to me weekly!” According to Joe Cerrone, the company has a very loyal staff. “We have a very low turnover of employees here. Once guys come on, they seem to stay. There’s a lot of people (who) have been here five-plus years.”

Since 2012, the company has doubled its staff every three years. And business is booming. “We’re looking to keep growing at a steady and efficient rate to provide the best customer service, and quality work that we can for our customers,” Cerrone said. “I like to think we are laying the foundation for happy, healthy communities, and a great place to start is building relationships with local builders.”

The company’s website, cerroneplumbinghvac.com, provides a comprehensive overview of their services. For inquiries or appointments, individuals can reach them at (518) 798-6560.